Remember my unhappiness that my December issue Burdastyle arrived completely sodden with water? I heard nothing from Abopress, the people in France who I subscribe through. Despite emails and sending messages through the helpdesk. Nothing.
Then the January issue arrived, also water damaged.
It was just after incredibly hot windy weather in Adelaide. Bushfires in the hills behind where I live. The weather conditions in the delivery location were not the reason for the water damage!
I was not happy. That is an understatement.
I sent another email to Abopress.
Said I wanted these issues replaced. Said I expected a response within 7 days. Said I’d cancel my subscription if they didn’t respond. In English and bad but probably amusing French.
They didn’t respond.
I felt extremely unimportant and frustrated. L
I had gone back to work after the 7 days ultimatum was up and hadn’t got around cancelling my subscription. Another problem was, of course, that the email I was not getting a response from was also the email I used for my subscription…
In turned out that procrastination was the right thing to do.
A new December issue arrived on Friday.
No note, no email to explain?? Crazy customer relations.
It is nice to have a glossy smooth copy though!
Now let’s hope they do the same for the January issue. I still don’t know if it was the email or the helpdesk message that worked though.
Response within 24hours of a message on their helpdesk!! A new January issue is coming my way. Isabelle at Abopress hopes it keep dry. Well done Abopress!